Competency development

Are your account managers just as good with customers as you are?


The Tenacity partners are experienced managers, trainers and coaches that help your team excel.

Frequently asked questions from our customers are:

  • – I want my team on it right one level to take
  • – My account managers have to think and work more strategically
  • – The team needs more structured and planned to work
  • - They have to equivalent interlocutors be at the higher level

Proud of your team

You want to be proud of your account managers when you see them in action. Have the feeling that customers are in absolutely competent hands are and customers appreciate them.

Whatever the most important tasks in your working method are, you want a situation in which you never feel the urge to jump in or take over.

It all starts with one solid working method have followed by mastery in the associated tasks.

Our approach

'Development from a working method'

The first step in developing a team is to give it a fixed working method. A working method that not only describes what people should do, but also how they should do this solves 50% of the competency questions. Most people are perfectly capable of doing what they are asked, while even... best practice development is often a step too far.

We also train people in the associated skills and attitude for mastery in this method. 

In this way, people develop in the context of your daily practice or in the context of a new working method. This is an approach that is becoming bad valued by participants and with a very high effectiveness.

Be competent

In our view, being competent means not only being able to do it, but also doing it to dare and want to excel. This receives special attention in our training because this is often the key to development. 


Role perception, self-perception and limiting and helping beliefs play a central role in our training and coaching.  

We use many working methods, from experiencing to challenging and from direct feedback to providing insights.

Shall we talk? We are happy to tell you more.

Directing development

The end goal of development is to to perform according to your standard as a manager.

We integrate your role into our training in a completely natural way. This allows your team to develop one-on-one enjoyable way the willingness to develop. This is an important aspect, because development is not just attending a training course. It often takes courage and effort from your team. Willingness is created by attention and appreciation, but that of the trainer alone is not enough.

Before we start training, we investigate everything guiding and hindering elements in the organization for the desired development. Together we create a roadmap for development. 

Plan one speed dating in, we would like to tell you more about our approach and the Results that we can realize for you.

Start in 3 steps

Or ask your question here

What our customers say...

Johan StellingerwerfManaging Director Sodexo Altys
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You can lose customers while having high customer satisfaction. Clients for Life gives the word 'value' a whole new meaning. Now I look at the relationship from the perspective of what relevant added value you can provide from your organization instead of from your product or service. This means that I shape the relationship with my customers in a different way. Very inspiring.
André MeijerGeneral Manager Volkerwessel Telecom
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If you think it's all about customer satisfaction, you're in for a surprise. Tenacity shows how your key accounts view your organization and provides guidance on how you can lead your organization to higher customer retention.
René NijkampGeneral manager Sales & Industry Management Start People
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Clients for Life helps achieve our goal: 100% of our clients choose Start People every time based on the value they experience in the collaboration. Do you have the same ambition? Then I highly recommend this book. Then you can also read why we believe this goal starts with consciously choosing customers who are a good fit for us.
Michiel HillebrandChief Operating Officer Leviy
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Tenacity has helped us with a strategy to remain relevant to our customers over the long term. The Account Plan Canvas is a great instrument in this regard.