Commercial Excellence
The best practice for the best results
35+
years of experience
250.000+
books sold
€23 billion+
contract value protected
Retain your profitable customers
Strengthen partnerships with your customers
Take advantage of (new) opportunities and identify risks.
One man's 'magic' is another man's engineering
Organized for success
For business service providers that strive for relevance and partnership with their most important customers, realizing ever-changing customer expectations is essential. This allows your customers to experience value that they cannot simply find from someone else. The end-to-end process of value creation requires coordinated involvement of management, commerce and operational management.
Tenacity has specialized in commercial excellence for more than 35 years. We offer a proven approach to deep insight into the customer and their decision-making. We offer unique management processes, tools and templates that make your organization the most successful in the market. We transfer our knowledge by training and coaching your people and by setting up and ensuring an efficient and effective management process. Because if you are not organized for success, you have to keep correcting for success.
Tenacity solutions improve Customer Retention and Profitable Growth sustainably, as has been demonstrated by leading companies for which we protect more than 23 billion euros in contract value worldwide.
Why our solutions work
More than €23 billion in customer contracts worldwide are protected with our processes. For several customers, annual profits themselves have increased by more than €100 million! Being great Numbers, not? Why are our solutions so effective?
Results arise from your working method. A working method makes it clear WHAT is essential and how these essential tasks can best be performed. If that method is structural, so are the results.
These Tenacity working methods are based on insights and best practices from more than 35 years of practical experience.
Tenacity's solutions ensure optimal collaboration between commercial, operational and management roles. So everyone does things that bring results and they know how to do this the most effective way to do. We help you gain insight into challenges, help you make choices, implement, train, coach and safeguard them. Until it works optimally.
What our customers say...
A selection of our customers
Philips HealthCare
Canon Business Services
WEngage
Start People employment agency
Olympia Employment Agency
Medtronic IHS
Open Line Cloud solutions
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