Account management results
There is an effective method for every result.
Customers make all the decisions
Customers decide whether they become a customer, remain a customer, want to do more business, etc. Customers make all decisions regarding our results. They do this based on the value they experience and expect. Only we can achieve our results influence by value to deliver and the account manager is the value director. Because what is valuable is different for every customer.
Which result would you like to improve?
Become more relevant and build partnerships
Partnerships are based on relevant value for the customer. Not the basic value of your product or services, they can get that anywhere. But the business value of your commitment to their success. The more value, the less redeemable you are. You need a working method that allows your entire team to be successful in this.
Profit, turnover and share of wallet
Organizations with a structured working method achieve 30% better results from their existing customers. A working method must not only provide structure, but also a strategy that leads to customers who are happy to do more business with you. Whatever your goals, achieving them must be an organizational competency.
Customer retention, NPS and satisfaction
More than €23 billion in revenue is protected by Tenacity's Clients for Life® process. It was developed with more of one thought in mind: keeping the customers you can't afford to lose. Clients for Life is not just a philosophy, but a process with detailed steps.
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