{"id":2374,"date":"2026-10-20T19:51:36","date_gmt":"2026-10-20T17:51:36","guid":{"rendered":"https:\/\/tenacity.nl\/?page_id=2374"},"modified":"2026-10-20T21:49:04","modified_gmt":"2026-10-20T19:49:04","slug":"onze-aanpak","status":"publish","type":"page","link":"https:\/\/tenacity.nl\/en\/onze-aanpak\/","title":{"rendered":"Our approach"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2374\" class=\"elementor elementor-2374\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8530841 e-flex e-con-boxed e-con e-parent\" data-id=\"8530841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f1fa3 e-flex e-con-boxed e-con e-parent\" data-id=\"e0f1fa3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f46250 elementor-widget elementor-widget-html\" data-id=\"4f46250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Baloo+2:wght@400;500;600;700;800&display=swap');\n.ta-approach-page,.ta-approach-page *{box-sizing:border-box;font-family:'Baloo 2',sans-serif!important}\n.ta-approach-page{color:#344b59;background:#fff;line-height:1.55}\n.ta-approach-page a{text-decoration:none}\n.ta-approach-wrap{width:min(1160px,calc(100% - 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36px)}.ta-approach-brand img{width:190px}.ta-approach-nav{gap:8px 15px}.ta-approach-nav a{font-size:15px}.ta-approach-hero{padding:58px 0 62px}.ta-approach-lead{font-size:18px}.ta-approach-method,.ta-approach-faq{padding:58px 0}.ta-approach-faq-grid,.ta-approach-footer-grid{grid-template-columns:1fr;gap:20px}.ta-approach-card{padding:25px 23px}.ta-approach-footer{padding-top:42px}.ta-approach-copyright{margin-top:32px}}\n<\/style>\n<div class=\"ta-approach-page\" id=\"top\">\n<header class=\"ta-approach-header\">\n  <div class=\"ta-approach-header-inner\">\n    <a class=\"ta-approach-brand\" href=\"https:\/\/tenacity.nl\/en\/\" aria-label=\"Tenacity home\"><img decoding=\"async\" src=\"https:\/\/tenacity.nl\/wp-content\/uploads\/2026\/10\/Logo-Tenacity-2022-voor-donkere-achtergrond-2.png\" alt=\"Tenacity\"><\/a>\n    <nav class=\"ta-approach-nav\" aria-label=\"Hoofdnavigatie\">\n      <a href=\"https:\/\/tenacity.nl\/en\/\">Home<\/a><a href=\"https:\/\/tenacity.nl\/en\/diensten\/\">Services<\/a><a href=\"https:\/\/tenacity.nl\/en\/blogs\/\">Blogs<\/a><a href=\"https:\/\/tenacity.nl\/en\/download\/\">Downloads<\/a><a href=\"#aanpak\">Our approach<\/a><a href=\"https:\/\/tenacity.nl\/en\/over-ons\/\">About us<\/a>\n    <\/nav>\n  <\/div>\n<\/header>\n<main>\n  <section class=\"ta-approach-hero\" id=\"aanpak\">\n    <div class=\"ta-approach-wrap\">\n      <p class=\"ta-approach-eyebrow\">Our approach<\/p>\n      <h1>From customer insight to a service clients don't want to be without.<\/h1>\n      <p class=\"ta-approach-lead\">Your organization works hard for its customers, and it shows. That has brought you to where you are today. Still, things sometimes go wrong. No organization is immune.<br><br>Tenacity helps B2B service providers understand how customers experience working with them and what causes disappointment, complaints, and escalations. We organize the work so employees can help customers effectively and efficiently. We implement these improvements together with the people who will put them into practice.<\/p>\n      <a class=\"ta-approach-button\" href=\"https:\/\/outlook.office.com\/bookwithme\/user\/9f9b146654644f16b18eccd7df352f87@tenacity.nl?anonymous&amp;ismsaljsauthenabled&amp;ep=plink\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Schedule a conversation <span aria-hidden=\"true\">\u2192<\/span><\/a>\n    <\/div>\n  <\/section>\n  <section class=\"ta-approach-method\" aria-labelledby=\"ta-approach-method-title\">\n    <div class=\"ta-approach-wrap\">\n      <p class=\"ta-approach-section-label\">HOW WE WORK<\/p>\n      <h2 id=\"ta-approach-method-title\">First, understand. Then organize. Then accelerate together.<\/h2>\n      <p class=\"ta-approach-section-intro\">We clarify what is happening, make sure the organization can support the desired behavior, and implement improvements together, step by step.<\/p>\n      <div class=\"ta-approach-cards\">\n        <article class=\"ta-approach-card\">\n          <span class=\"ta-approach-number\">01<\/span>\n          <h3>Insight<\/h3>\n          <p><strong>External perspective:<\/strong> FreshEyes\u00ae Reviews and PostMortem Audits\u2122.<\/p>\n          <p><strong>Internal perspective:<\/strong> FrictieAudit.<\/p>\n          <p>We explore what customers expect, why they leave, and where employees encounter obstacles. First, we understand what is going wrong, why it is happening, and what needs to be addressed first.<\/p>\n        <\/article>\n        <article class=\"ta-approach-card\">\n          <span class=\"ta-approach-number\">02<\/span>\n          <h3>ORGANIZE<\/h3>\n          <p>We make sure the organization is ready for the new behavior. Roles, processes, information, tools, leadership, and the management rhythm all support and enable that behavior. We do this together with the people who will put it into practice.<\/p>\n        <\/article>\n        <article class=\"ta-approach-card\">\n          <span class=\"ta-approach-number\">03<\/span>\n          <h3>ACCELERATE<\/h3>\n          <p>Once the organization is ready to support the desired behavior, we start implementing it. We take it step by step, celebrate successes, and adjust as we go. This can include train-the-trainer, coaching, workshops, or developing tools\u2014whatever will help the team succeed.<\/p>\n        <\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n  <section class=\"ta-approach-faq\" aria-labelledby=\"ta-approach-faq-title\">\n    <div class=\"ta-approach-wrap\">\n      <p class=\"ta-approach-section-label\">Frequently asked questions<\/p>\n      <h2 id=\"ta-approach-faq-title\">Our approach in practice<\/h2>\n      <div class=\"ta-approach-faq-grid\">\n        <article><h3>When do we start implementing?<\/h3><p>We start implementing only when roles, processes, information, tools, leadership, and the management rhythm support the desired behavior. Then we introduce improvements step by step.<\/p><\/article>\n        <article><h3>Who is involved in the change?<\/h3><p>We work with the people who will use the new way of working. Sales, Account Management, and Operations bring customer information and day-to-day experience together.<\/p><\/article>\n        <article><h3>What do you investigate at the start?<\/h3><p>We combine what customers expect, why they leave, and the obstacles employees face in their work. This helps us identify what is going wrong, why it is happening, and what should be prioritized.<\/p><\/article>\n        <article><h3>How do we make improvements stick?<\/h3><p>We introduce improvements step by step, celebrate successes, and adjust as we go. This may involve train-the-trainer, coaching, workshops, and practical tools.<\/p><\/article>\n      <\/div>\n    <\/div>\n  <\/section>\n  <section class=\"ta-approach-cta\">\n    <div class=\"ta-approach-wrap ta-approach-cta-inner\">\n      <div><h2>Which problems keep recurring in your organization?<\/h2><p>We help you understand the causes and decide together what is needed to enable the desired behavior.<\/p><\/div>\n      <a class=\"ta-approach-button\" href=\"https:\/\/outlook.office.com\/bookwithme\/user\/9f9b146654644f16b18eccd7df352f87@tenacity.nl?anonymous&amp;ismsaljsauthenabled&amp;ep=plink\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Schedule a conversation <span aria-hidden=\"true\">\u2192<\/span><\/a>\n    <\/div>\n  <\/section>\n<\/main>\n<footer class=\"ta-approach-footer\">\n  <div class=\"ta-approach-wrap\">\n    <div class=\"ta-approach-footer-grid\">\n      <div><h2>Navigation<\/h2><nav class=\"ta-approach-footer-links\" aria-label=\"Voetnavigatie\"><a href=\"https:\/\/tenacity.nl\/en\/\">Home<\/a><a href=\"https:\/\/tenacity.nl\/en\/diensten\/\">Services<\/a><a href=\"https:\/\/tenacity.nl\/en\/blogs\/\">Blogs<\/a><a href=\"https:\/\/tenacity.nl\/en\/download\/\">Download<\/a><a href=\"https:\/\/tenacity.nl\/en\/over-ons\/\">About us<\/a><a href=\"https:\/\/tenacity.nl\/en\/contact\/\">Chamber of Commerce number: 50649604<\/a><a href=\"https:\/\/tenacity.nl\/en\/privacyverklaring\/\">VAT number: NL822853632B01<\/a><\/nav><\/div>\n      <div class=\"ta-approach-address\"><h2>Address<\/h2><p>Tenacity Europe<\/p><p>Ten Hovestraat 87<\/p><p>2582 RK The Hague<\/p><p><a href=\"tel:+31654364040\">0654364040<\/a><\/p><p><a href=\"mailto:info@tenacity.nl\">info@tenacity.nl<\/a><\/p><p>Chamber of Commerce number: 50649604<\/p><p>VAT number: NL822853632B01<\/p><\/div>\n    <\/div>\n    <p class=\"ta-approach-copyright\">(C) 2026 Tenacity \u2013 All rights reserved<\/p>\n  <\/div>\n<\/footer>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HomeDienstenBlogsDownloadsOnze aanpakOver ons Onze aanpak Van klantinzicht naar dienstverlening die klanten niet willen missen! Je organisatie doet echt haar best voor haar klanten. En met succes. Dat heeft jullie gebracht waar jullie nu staan. Toch gaat er ook weleens iets mis. Waar niet? Tenacity helpt B2B-dienstverleners begrijpen hoe klanten de samenwerking ervaren en waardoor teleurstellingen, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2374","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tenacity.nl\/en\/wp-json\/wp\/v2\/pages\/2374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tenacity.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tenacity.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tenacity.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tenacity.nl\/en\/wp-json\/wp\/v2\/comments?post=2374"}],"version-history":[{"count":0,"href":"https:\/\/tenacity.nl\/en\/wp-json\/wp\/v2\/pages\/2374\/revisions"}],"wp:attachment":[{"href":"https:\/\/tenacity.nl\/en\/wp-json\/wp\/v2\/media?parent=2374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}